Shipping policy
At Velnor, we're committed to getting your order to you as quickly and smoothly as possible.
Order Processing
- All orders are processed and dispatched within 1–2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
- Once your order has been shipped, you'll receive a confirmation email with tracking information (when available).
Shipping Times
We ship to customers worldwide.
Estimated Delivery Time:
- International Shipping: 7–12 business days
Please note that delivery times are estimates and may vary depending on your location, customs processing, weather conditions, or carrier delays.
Tracking Your Order
Once your order has been dispatched, you'll receive a tracking number via email so you can monitor your shipment's progress.
Delays
While we work hard to ensure your order arrives on time, occasional delays outside of our control may occur. We appreciate your patience and understanding if this happens.
Incorrect Address
Please ensure your shipping address is correct before placing your order. We are unable to take responsibility for orders shipped to incorrectly entered addresses.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We'll work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order or our shipping policy, please don't hesitate to contact our customer support team. We're always happy to help.